Refund & Cancellation Policy

Last updated: 13 July 2026

This policy explains how refunds and cancellations work for products and services provided by VITESTRA S.R.L. (“Vitestra”, “we”, “us”). It forms part of our Terms of Service. Where an individual product publishes its own refund terms, those terms apply to that product.

1.Products & subscriptions

• You can cancel a subscription at any time from your account or by emailing us. Cancellation stops future renewals; access continues until the end of the current paid period.
• Unless a product’s own terms state otherwise, fees already paid for the current period are non-refundable, and we do not provide partial refunds for unused time.
• If a product is materially defective or not delivered as described, contact us and we will make it right - by fixing the issue or issuing a refund where appropriate.

2.Client work & projects

• Custom development and advisory engagements are governed by the written statement of work (“SOW”) agreed before we begin.
• Deposits and milestone payments reserve our time and cover work performed; amounts for work already delivered or in progress are non-refundable.
• Either party may cancel an ongoing engagement with reasonable written notice as set out in the SOW; you remain responsible for fees for work completed up to the cancellation date.

3.Consumer right of withdrawal (EU)

If you are a consumer in the EU, you may have a statutory right to withdraw from a distance contract within 14 days. For digital services and content, this right does not apply once performance has begun with your prior express consent and acknowledgement that you thereby lose the right of withdrawal. This does not affect your statutory rights regarding non-conforming services.

4.How to request a refund or cancel

Email billing@vitestra.com from the address associated with your account, including your order or invoice reference and the reason for your request. We aim to respond within 5 business days. Approved refunds are returned to the original payment method via Stripe; the time to appear on your statement depends on your bank or card issuer.

5.Chargebacks

If you believe a charge is incorrect, please contact us first - we can usually resolve billing issues faster than a chargeback. Payments are processed securely by Stripe.